Web Support Production Engineer recruitment
The Aladdin trading and risk management system, used
internally at BlackRock and by BlackRock Solutions clients, enables
customers to manage over $5 trillion in financial assets. Aladdin
is central to our technology strategy, unifying BlackRock by
providing everyone with a common language and a central point of
reference for our investment activities globally.
The Aladdin and Application Engineering teams within the Aladdin
Technology group use the latest technologies to design and
develop applications that make up the firm's investment management
platform. The systems support the full lifecycle of the investment
management process, from quantitative risk management to order
entry, trade routing and settlement.
Team Overview
The Distribution Solutions (DS) IT team provides a wide
range of support and maintenance services for of an extensive set
of web and windows based applications which make up an application
portfolio used by the iShares, Cash, Institutional and retail
business areas around the globe.
As part of this global organization the DS Application
Support team provides a first line support and maintenance service
to ensure the application suite is available when required and can
be relied upon to provide the required level of service to the
business.
Role
Responsibility
Overview:
The Distribution Solutions Application Support team provides a wide
range of development, maintenance and support services for of an
extensive set of web based applications which make up an
application portfolio used by BlackRock.
As part of this global organization, the team provides a
first line support and maintenance service to ensure the
application suite is available when required and can be relied upon
to provide the required level of service to the
business.
We are looking for an Application Support Engineer to join
the Seattle based team to provide first line support for the
Distribution Solutions application portfolio.
Key Job Responsibilities:
Specific daily duties include
• End user support and service delivery
• Implementation of support fixes and enhancements (both software
and data)
• Issue logging, investigation, resolution, escalation and follow
up
• Use existing processes and tools to solve problems
• Establish themselves as a subject matter expert in specific
business aligned applications
• Peer code reviews
• Cross training other support team members
• Management reporting
• Support the generation of metrics / KPI's
• Significant involvement in the Incident, Problem and Change
management processes
The person in this position must be willing to work during
regular business hours as well as provide on call evening/weekend
support.
Experience
Skills/Requirements:
• Previous IT experience, preferably in a support role
• Knowledge of Java / JBOSS or other web based application
components
• Knowledge of SQL (preferably Sybase)
• Experience of working in a UNIX environment
• Good Excel skills
• Experience of working in financial markets would be an advantage
(but not essential)
A key aspect of the role is the ability to communicate the
status of issues / queries with the business users, so good
communication skills are essential to the role.
BlackRock is proud to be an E-Verify Equal
Opportunity/Affirmative Action
Employer--M/F/D/V.
Skills
BlackRock is one of the world's preeminent asset management
firms and a premier provider of global investment management, risk
management and advisory services to institutional, intermediary and
individual investors around the world. BlackRock offers a range of
solutions -- from rigorous fundamental and quantitative active
management approaches aimed at maximizing outperformance to highly
efficient indexing strategies designed to gain broad exposure to
the world's capital markets. Our clients can access our investment
solutions through a variety of product structures, including
individual and institutional separate accounts, mutual funds and
other pooled investment vehicles, and the industry-leading iShares®
ETFs.