Workout Specialist I Job in San Diego 92127, California US
Vericrest Financial, Inc. is a privately held, premier financial services company primarily engaged in the servicing of residential mortgage and consumer finance loans. Vericrest Financial, Inc. is led by a seasoned team of financial services industry professionals who have over 20 years of experience in working with customers and investors. Our business operations are located in Oklahoma, California and Texas.
Summary of Position:
Position will be responsible for collecting on accounts in Foreclosure and assisting customers in resolving delinquency problems with a long term solution. Additional duties include answering inbound calls, account reviews from assigned lists, and assisting the support of letter generation
Principal Duties Responsibilities:
Conduct professional calls with our customers arriving at the best solution to allow them to maintain their payments, reinstate their loan out of Foreclosure or potentially sell their property if needed.
Must be able to evaluate the account information while the customer is on the phone, work as a team member on an inbound queue, and provide the best information to the customer while on the phone.
Business Knowledge and Technical/Analytical Skills:
- Must be able to make decisions based on indicators given on the loan
- Excellent analytical and communication, both written and verbal skill required
- Negotiation skills required
- Candidates must have well-built time management skills
- Be able to work in a fast pace environment
- Candidates need to be independent with strong decision making skills and possess the ability to work with all levels of management.
Education Experience:
High School Diploma or Equivalent
English fluency is a must, multiple language capabilities is a plus
Candidate must be able to type 30wpm
FDCPA knowledge is helpful
Noble dialer and FiSERV experience is preferred
Demonstrated performance within a Collections or Loss Mitigation department is required
Division/Department : Special Servicing
Skills : Administrative Support - Microsoft Excel, Microsoft Word
Offer Relocation : No