Worldwide Securities Services – Client Service Manager (m/f) – based in Frankfurt recruitment
About J.P. Morgan Worldwide Securities ServicesJ.P. Morgan Worldwide Securities Services (WSS) is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. A division of J.P. Morgan Chase Bank, N.A. (NYSE: JPM), WSS leverages the firm's global scale, leading technology and deep industry expertise to service investments around the world. It has $16.1 trillion in assets under custody and $6.7 trillion in funds under administration. For more information, go to www.jpmorgan.com/wss.
Key ResponsibilitiesResponsibillity for all aspects of service delivery provided to the client base base in Frankfurt comprising of Investors, KAGs, Investment Companies and Banks, including measurement and assessment of this serviceMay have responsibility for a team of Client Service Account Managers and day to day staffResponsibility for executing the strategic direction set by Management, leading to excellence in service delivery in line with defined service standards. Includes active raising of SDIs, Service Plans to address areas of improvement etc.Represents the location on global client calls such as Client Sat, Vulnerable Review etc.Supports the onboarding of new clients and the restructuring of existing mandates across the client baseSupports execution of key projects and strategic initiatives within EMEAActs as escalation point for clients at mid / senior level (as appropriate) and represents these items internally in order to get the best resolution for the organisation and the clientResponsible for ensuring and constantly improving the identification and presentation of key quality service indicators which can be used
to optimally manage client expectations and provide transparencyInternally, interfaces with mid / senior Operations Managers globally (as appropriate) who are involved in the client relationship and works closely with the relevant Relationship Managers to ensure optimal service delivery for the client base
Qualifications
Key SkillsFluent written and spoken German and EnglishExcellent communication, influencing and negotiation skills in both languagesDemonstrated
team-management skillsExcellent presentation skills and ability to prepare relevant materialStrong team playerSelf motivator, ability to thrive in a rapidly evolving environmentHighly organised and efficientFlexible with regard to working hours, travelling, new challengesAbility to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneouslyProven ability to effectively communicate and execute strategic direction
Experience6 - 8 years experience within WSS or a German custodian bank, in a management position, with at least half of these being in a Client Service environmentGood knowledge of and high interest in the global financial services industry, in particular fully developed expertise in the securities industry with special focus on the German marketExperience regarding international Client Onboarding and Restructuring projects / activitiesStrong, proven leadership and people-management skills , with demonstrated ability to manage/lead personnel across multiple disciplines and potentially across locationsStrong, proven project-management and communication skills with track record of leading large locational restructuring and process optimization