Worldwide Technician I Job in Santa Rosa, California US
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Worldwide Technician I position is a part-time position which allows flexible scheduling with your clients Monday through Friday and offers onsite responses on a next-business-day basis. While ensuring compliance with company standards and procedures a Worldwide Technician I provides hardware-focused, break fix services and solutions to client satisfaction.
- Log into company assigned portal to receive daily work orders
- Contact Clients to schedule service appointments
- Conduct hardware repair according to work order
provided diagnosis on desktop/laptop units
- Troubleshoot unresolved client system issues and contact Techsupport for further consultation/resolution
- Update and close work orders via company database within allotted time frame
- Knowledge and experience in PC/Laptop repair
- Knowledge of Dell and IBM computer equipment
- Must have an A+ Certification (or obtain one within 90 days of hire)
- Ability to travel to client locations
- Ability to work independently and initiate action
- Ability to lift 50 lbs. and move various computer equipment
- Excellent customer service skills
- Reliable transportation with valid registration and insurance
- Must be able to pass criminal background and driving investigation
