WPS – Project Manager
WPS - Project Manager - Help Desk/Desk Side (East)
The candidate should reside in a major metropolitan area anywhere in the Eastern USA or be willing to relocate at own expense. Responsibilities include: Project Management * Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. * Identifies resources needed and assigns individual responsibilities. * Manages day-to-day operational aspects of a project and scope. * Reviews deliverables prepared by team before passing to client. * Effectively applies IBM's PM methodology and enforces project standards. * Prepares for engagement reviews and quality assurance procedures. * Minimizes exposure and risk on project. * Ensures project documents are complete, current, and stored appropriately. Financial Management * Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly. * Understands our pricing model and billing procedures. * Accurately forecasts revenue, profitability, margins, bill rates and utilization. * Manages project budget. * Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. Communication * Facilitates team and client meetings effectively. * Holds regular status meetings with project team. * Keeps project team well informed of changes within the organization and general corporate news. * Effectively communicates relevant project information to superiors. * Delivers engaging, informative, well-organized presentations. * Resolves and/or escalates issues in a timely fashion. * Understands how to communicate difficult/sensitive information tactfully. Technical Understanding * Possesses general understanding in the areas of Help Desk and/or Desk Side Services best practices * Possesses a thorough understanding of our capabilities. Required * At least 2 years experience in leading teams in a matrixed environment * At least 2 years experience in Help Desk and/or Desk Side Support engagements * At least 2 years experience in managing project performance * Certified in PMP * Readiness to travel 75% travel annually * English: Fluent Preferred * Bachelor's Degree in Business/Management * At least 4 years experience in leading teams in a matrixed environment * At least 4 years experience in Help Desk and/or Desk Side Support engagements * At least 4 years experience in managing project performance IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are using a mobile phone you can submit your contact information rather than complete a full application. DICEIDIBMIIRC