Account Manager Job in Atlanta 30319, Georgia US

Noble Systems Corporation, a worldwide leader in providing call center and customer relationship management systems located in the Perimeter mall area is seeking Account Managers to join the growing team. 

 

 Responsibilities include:

 

Successful candidates will be responsible for managing overall client relationships to ensure that the client is receiving the appropriate response to tickets opened, service level agreements (SLA’s), change control process (upgrades, rollbacks, and other changes to the system), and proactively addressing potential issues. Will conduct regular calls with the client to review issues to understand future needs, plans, etc., handle client escalations, as well as prepare ticket reports as necessary. 

 

Requirements include:

 

·         Bachelor’s Degree in Liberal Studies or equivalent experience.

·         3-5 years experience in a technical account management, client relations, or customer service role.

·         Strong technical aptitude

·         Must be fluent in Microsoft Office Suite, especially Excel, Word and Access.

·         Ability to set up spreadsheets, formatting, calculations, queries, etc.

·         Must be available on nights and weekends as necessary.

·         Ability to work with little or no supervision

·         Ability to multi-task

·         Ability to work in a very fast- paced environment

·         Must be able to defuse escalated situations

·         Knowledge of telephony terminology, and call center technology.