Archive for the ‘General’ Category
Resource Planning Analyst
We are recruiting for a contact centre in Newcastle for a Resource Planning Analyst to join them on a permanent basis.The main purpose of the role is to create and develop accurate workload volume forecasts and FTE requirements for all departments, working with key stakeholders to ensure all known activities are factored in and to ensure efficient planning of resource to deliver all service level targets.The main duties will involvePropose new and creative approaches to Forecasting and Scheduling processes using WFM technologyEnsure the WFM software is maintained and the data is kept up to Read more […]
Customer Service Administrators
Talk to a consultant Talk to Donna Doy, the specialist consultant managing this position, located in Northampton Contact consultant ttelephone:01604 621733 ffax:020 7510 5137 Suite C, 3rd Floor, Charles House, 61-69 Derngate, Northampton, Northamptonshire, United Kingdom, NN1 1UE Read more […]
Asset Administration and Software Asset Management Role
Asset Administration and Software Asset Management Role Location; Milton Keynes £8.50 Per hour (Basic Rate)Asset Administration – Software Licence Approvals The Software Licence Approvals role within IT Asset Management involves the approval of all desktop software requests made by users within their expanding team at their prestigious offices in Milton Keynes The Software Asset Administrator is responsible for ensuring that software deployed in the desktop environment is compliant according to the terms and conditions of the software licence agreements. The role involves auditing users Read more […]
Customer services – Evening Shift 3pm
Our client based in Manchester City Centre are looking for long term temporary colleagues to join their customer service/ telephony team to start 25th November 2013. The role will be both inbound and outbound calls to customers to validate account transactions and protect and eliminate fraud. The opportunity is offering competitive pay of £8.13per hour and shift allowance worth £1,076.40 per annum which is paid in weekly instalments of £20.70. Shift patterns are fixed at Tuesday – Saturday, 3pm – 11pm. We have interview slots available TUESDAY 5TH NOVEMBERWEDNESDAY 6TH NOVEMBER Successful Read more […]
Sales & Compliance Coach
My client is looking to recruit a team of Sales and Compliance coaches to work for one of the largest financial institutes. These roles are permanent placements based in Bristol City Centre. Start date 9th December 2013You will be accountable and responsible for the delivery of excellent sales and service through effective coaching, training and development of Mortgages Product Specialists and Sales Consultants. By monitoring and reporting on performance they continually aim to maximise the capability of the contact centre by motivating staff to achieve excellence across a broad range of regulatory Read more […]
Quality Assurance Team Leader
Experienced Quality Assurance Team Leader is required for an International leading bank. This is a permanent role based in Bristol City centre. Start date 9th December 2013.The main focus of this role is primarily Quality Assurance of regulated activities, particularly those that are related to the advice provided to customers through my clients Customer contact operations. Pro actively lead the team, providing expertise and guidance on a wide range of issues whilst focussing on the development of mortgage advice quality associated with the Post Office distribution channels.Supervisory Read more […]
Team Leader (financial services)
Our Client, one of the UK’s leading Financial Services organisations are looking for Financial Customer Contact Team leaders on a temporary basis to be based in their offices in Narborough, Leicester. This is a brilliant opportunity if you enjoy working within a service driven environment, with a company that has a genuine drive to be the best in class for its customers. As a team leader you will have day to day management of the team’s performance and behaviours ensuring the best possible output for your team. You will motivate, manage and develop the team and have the opportunity to support Read more […]
Business Development Advisor
We are currently recruiting for a start up entrepreneurial business in Newcastle, they are looking to expand there sales team and have great opportunities available.The role will involve preparing, Researching and Calling Business to Business Leads, sending out welcome packs, contacting existing customers for referrals and keeping existing customers up to date.You will be required to deliver excellent customer service and have a passion for sales and enjoy working within a busy environment. There will be sales targets to work towards but there is excellent salary progression.Key skills Read more […]
Dialler Analyst
We are recruiting for a Dialler Analyst to work for a contact centre in Gateshead. The role will be to deliver value through the optimal use of the predictive dialler, ensure all campaigns are run in the best way to achieve campaign requirements, and to provide accurate and timely campaign reporting.You will also be responsible for campaign implementation, MI/Operational reporting and activity change to maximise operational efficiency and provide transparency and clarity for change. You will also be required to provide general retention reporting support.Key Accountabilities Ensure dialler Read more […]
Financial Customer Contact Team Leader
Our Client, one of the UK’s leading Financial Services organisations are looking for Financial Customer Contact Team leaders on a temporary basis to be based in their offices in Narborough, Leicester. This is a brilliant opportunity if you enjoy working within a service driven environment, with a company that has a genuine drive to be the best in class for its customers. As a team leader you will have day to day management of the team’s performance and behaviours ensuring the best possible output for your team. You will motivate, manage and develop the team and have the opportunity to support Read more […]