Client Dealer Services Representative
As a Client Dealer Services Rep working in a strong unit you will be servicing shareholders, dealers and institutions providing first-class level of service, quickly and efficiently responding to telephone/ written queries in regards to fund transactions, account details, commissions, policies and procedures and general business information.
You are responsible for contacting shareholder/ dealers to gather and update any missing information on orders, ensuring all information/ processes comply with FCA regulatory requirements. In addition, you also prepare, review, and verify transactions on applicable departments and internal computer systems.
Your other duties also include but are not limited to:
-Working closely with the sales team, monitoring sensitive transactions and ensure all are processed correctly in a timely manner.
-Answering all incoming client calls and responding to enquiries from shareholders, dealers, institutions, prospective interests and internal clients.
-Investigating and resolving any complaints.
-Conducting telephone calls to clients resolving any incorrect transactions.
-Chase up late settlements or other risky items and pro-actively seek the best resolutions.
-Verify all queries and client contacts, checking information is correctly logged according to company and FCA specifications.
-Provide literature as requested by clients.
-Keeping up-to-date on market conditions, fund policies, investment and tax changes.
To qualify for the role you MUST have:
-Worked in a similar client liaison and servicing role within an Asset Management firm.
-Exceptional customer service skills and proven experience dealing with a range of shareholders/ dealers/ institutional clients.
-Firm knowledge of pooled fund products (OEICS, SICAVS, Investment Trusts etc.).
-Excellent communication skills (written and verbal).
-High computer literacy with advanced skills in Microsoft Office.
-Excellent organisational and time-management skills.
-Ability to work independently and make independent decisions.
Please note your application will only be considered if you match the requirements above.
If interested in the role please apply today.
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