Client Relationship Manager
Full Job Description
The main responsibilities of this role are:
- Informing CRM`s of suitable products, producing quotations and placing cover; including cover holding.
- Balancing service excellence with productivity and profitability;
- Negotiating renewals considering available markets
- Responding promptly and efficiently to client CRM`s instructions requests and enquiries at all times
- Liaising with other offices-units when required.
- Producing quotations for mid-term adjustments - re-brokes and place cover for the client and cover holding as necessary.
- Maintaining accurate records and producing relevant documentation.
- Being aware of Market trends and maintaining high levels of technical competence
- Handling complaints in accordance with the agreed complaints procedure including all complaints investigations.
- Present your findings to your Team Manager allowing enough time for a review and outcome.
- Provide first point of contact for insurers on delegated authorities, rating changes, wording changes or any other changes.
- Will include working with managing agents and external auditors.
- Liaise with associated organisations (for example, Lloyds) to ensure required procedural alterations.
- Working with Client Managers to resolve any issues within delegated authorities.
- Review and ensure all records are in order for any external regulatory visit.
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Along with previous experience of a similar role our client is looking for someone with the following characteristics and experience:
- We are looking for someone who is persistent and resilient.
- You will need to be self disciplined and organised with a commitment to achieving excellent results.
- You will be highly adaptable and able to meet tight deadlines.
- You will have the ability to work both on an individual level and as part of a team.
Our client is the leading global provider of risk management services, insurance and reinsurance brokerage, human capital and management consulting.
Competitive salary + 25 days holiday, pension and flexible benefits
Where specific UK qualifications are required we will take into account overseas equivalents.
Please quote Michael Page reference when applying Job ref:MPGX13234656
Michael Page International is a world leading recruitment consultancy.
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