Client Servicing Executive (London)
About Barclays
Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people. We provide corporate banking solutions to businesses with an annual turnover of more than £5 million in the UK, and to large local companies, financial institutions and multinationals in non-UK markets. We support the success and growth of our clients by providing lending, risk management, cash and liquidity management, trade finance, and asset and sales financing.
Department Overview
This role is part of UK Corporate Operations. With a global footprint, we provide dedicated support to our clients and coverage colleagues through our strategic middle and back office capabilities. UK Corporate Operations is divided in to 6 key specialisms; Client Servicing, Middle Office Lending Operations, Sales Trade Finance Operations, Operational Change Management, Internal Control Global Payments.
This role sits within our Client Servicing division. Working in partnership with our colleagues in Client Coverage, To put it succinctly - our servicing team are responsible for providing world class customer service to our Large Corporate client base.
Main Function Of The Job
Working with a portfolio of industry based Corporate clients, provide world class day to day account servicing.
Main Duties Responsibilities
- A member of a Servicing team working closely with the Relationship Team to provide high quality service to a portfolio of Large Corporate clients.
- A named point of contact for clients, dealing with a range of requests and transactions. Delivering a high level of client satisfaction by executing client instructions and owning and resolving queries accurately within service level agreements.
- Works together with the Relationship Director and Relationship Support Managers to develop client relationships through proactive client care, operational risk control and knowledge of products to identify sales leads to add value to the service provision.
- Provide expert support and advice to both clients and colleagues to build trust and confidence in Corporate Banking.
Person Requirements
- Outstanding client servicing skills
- Excellent relationship management skills
- Proficient IT skills
- Passion and drive for success
Salary for this role is £19,210 base plus £3,550 territorial allowance.
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