Complaints Executive
We are seeking to recruit a Complaints Executive for a leading software and servicing for financial services and insurance.
The role will involve following the company's complaints process in line with the FSA regulations, ensuring that you keep abreast of all FSA guidelines and these are adhered to.
Responsibilities
Transcribing calls from customers and offering impartial determination of the relevant facts applicable, maintain and update the complaints system to ensure accurate recording of all complaint detail.
Resolving customer complaints in a timely manner in line with the FSA guidelines
Ensure accurate complaint reports and MI
Supporting operational team
Experience/ Qualifications
Educated to GCSE level Maths and English
Financial planning certificate
CEMAP OR IAQ
Experience of financial servicing complaint handling
Experience and working knowledge of consumer credit Act, Data Protection Act, Money Laundering
Sound communication skills - Advanced letter writing skills
Problem Solving
Leave a Reply
You must be logged in to post a comment.