Converse – Product Lead
Converse - Product Lead - Santa Monica, CA
Description Converse makes stuff. We know this. It's why we're here. We make it, then we sell it. And that's where you come in. In order for our products to reach the kinds of people we want them to reach, we need like-minded people to help us: creative, inspired, dynamic, spectacular individuals who believe, like we do, that a sneaker or tee shirt or pair of pants (you get the idea) can say a whole lot about how people see things. As a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and by providing direction to other store employees. Help to ensure long-term business growth by providing exceptional merchandise flow as well as customer service support within the Converse Outlet Store. Operational and Merchant Excellence: Ensure consistent execution of operating and merchant standards. Open and close store per operating procedures and best practices Partner with SM to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely manner (to include mismates, obsoletes and defectives) Adhere to shipment best practices and policies Ensure that employees are cross-trained as appropriate in all areas of operation such as footwear, apparel, equipment, cashiering and BOH. Customer Service Excellence: Leads by example by executing the STARS MANTRA daily Consistently communicates financial goals (i.e. KPI, daily sales goals and hourly readings) and ensuring team members are motivated to hit them Is a Converse Brand Ambassador Financial Performance: Assist in delivering the Financial Budget Contribute to the store's financial performance through high productivity within KPI's related to sales, revenue and shrink including conversion rates, UPT's and ADPT's