Customer Experience Representative (CER) – Task – Overnight 10pm start
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Company:
Indigo Books Music Inc.
Location:
Calgary, ABJob Category:
Sales/Retail/Business DevelopmentCareer Level:
Experienced (Non-Manager)
Customer Experience Representative (CER) - Task - Overnight 10pm start - Chapters Sunridge Spectrum
The CER - Task role is the customer representative of Indigo Books Music Inc. whose primary focus is to perform tasking duties (cycle counting and replenishment), in addition to receiving duties (processing incoming store merchandise) as required. This focus is critical to delivering a life-enriching experience for our customers, each and every time they visit our stores
As part of our exciting in-store team, your focus will be:
Operations:
- Support the daily operations of the store prior to opening; shelving, maintaining general organization and cleanliness
- Assist with inventory cycle count and task force activities (merchandising, cycle counting, processing returns)
- Ensure all merchandise is received, processed and ready for placement onto the sales floor in a timely manner
- Maintain cleanliness of receiving area
- Solve issues, working through them and escalating to a leader when required
- Assist in store merchandising and maintain general organization and cleanliness of the store
- Perform additional tasks to improve the customer experience as required
People:
- Contribute to team spirit among fellow employees
- Represents Indigo Books Music Inc. as a brand ambassador while interacting with the local community both in and out of the store
- Solve issues, working through them and escalating to a leader when required
- Be creative, willing to take risks and learn from your experiences
- Practice flexibility, being positive and accepting of new initiatives and provide constructive feedback appropriately
Sales:
- Challenge yourself to find new and innovative ways to add joy to the customer experience
- Have a willingness to share knowledge to positively impact overall store sa les
Job Requirements :
You are the ideal candidate if you have:
- The ability to work 5 hour shifts prior to store opening; 5am start, Monday to Friday (shifts are subject to change in accordance with Company policy and guidelines)
- An solid understanding of customer service
- An interest in building customer relationships
- A willingness to learn and demonstrate effective sales techniques
- An efficient, methodical approach (with a sense of urgency) and a strong attention to detail
- The ability to take an initiative and solve problems
- Strong multitasking and organization skills
- Effective oral and written communication skills
- The ability to work independently and within a team
- Familiarity with technology applications (MS Office)
- Previous stockroom or shipping and receiving experience (asset)
- General merchandising experience (asset)
- Indigo product-line knowledge (asset)
- Retail/service sector experience (asset)
If you are applying for this position in the province of Quebec, please be aware that bilingualism (English and French) is a requirement.
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