Customer Retentions
This major Hays client requests our services again due to their continuous growth and our previous successful work together. The vacancy is a phone-based outbound customer service job, based in Leicester, which requires a customer retentions agent to retain current service users in order to maintain a loyal client-base and continue this company’s successful story.
You notice that a client (domestic or commercial) has a contract with this company that is about to expire. It is up to you to entice, negotiate, persuade and charm the service user to continue their business with this company. In turn, your ability to justify the company’s value to the client, and make them renew/ extend their contract, increases the company profile and profit to help them continue to grow at an impressive rate and increase their hold in the market. The service offering and customer-focused approach will make it easier for you to encourage existing customers to remain customers.
In terms of your own personal motivation, this company is personality driven when deciding who to hire; stability of CV is important but ultimately if this company can believe in you and find you personable and credible, they know their customers will think the same!
The ideal candidate will have previous phone-based customer service experience (inbound or outbound). Hays will administer internal tests to fully dissect your customer service understanding as well as your level of numerical problem solving.
The salary is £15k, they are looking to have someone start in early July and the hours are 8.30- 5.30 (Monday to Friday) with roughly 1 Saturday morning per month (paid as overtime). This role is vital to maintaining company growth and this fact does not go unnoticed. Overall, the company’s culture, direction and investment in people are its biggest selling points.
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