Customer Service Officer (Ref: PSH/FIG/ML101100307) recruitment

RESPONSIBILITY

Participate in the hotline to take calls from customers
Make out bound calls to customers to ensure we comply with regulations in a professional and friendly manner.
Handle different types of Policy Alterations and Policy Servicing on different types of products, such as rider addition, lapse, surrender and reinstatement
Deliver quality customer service and handle enquiries or complaints through multiple channels including letters, telephone calls and emails. Targets set for speed, accuracy, quality, clarity and empathy, should be met at all times
Collect feedback reflect customer needs and expectation to the Company
Participate in company projects as necessary, including the testing of new systems and products
Recommend changes to procedures/processes and participating in their implementation
Develop and maintain an accurate filing system for the division

REQUIREMENTS

University graduate preferred
At least 3 years experience in the life insurance industry preferably Customer Service, with exposure to various type of policy alterations including fund-related transactions and with good knowledge of investment products
Can deal with customers face to face or on the phone
Work well under pressure and able to complete task at a timely manner
Ability to work unsupervised, to work on own initiative and prioritize work
Good command of both written and spoken English and Chinese. Good Mandarin will be an asset
Good knowledge of Microsoft word, Excel, and PowerPoint

Interested Applicants please send your resume (in Word format) together with present and expected salary to Michael Lau:

Tel: (852) 2521-5118 ext. 826

Email: michaellau@pplesearch.com

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