Customer Service–Order Desk Job in Toronto/Gta, Ontario Canada
MAJOR RESPONSIBILITIES:
- Accurately process customer transactions and requests regarding orders, quotes or returns, stock availability, shipment notifications.
- Monitor scheduled shipment dates, incoming and outgoing, to ensure timely delivery, expedite as needed and notify responsible parties.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. Identify trends in customer satisfaction and dissatisfaction.
- Research and process of necessary credit and debit notes.
- Communicate unexpected increases or decreases in demand for products
- Ensure costs savings are observed
- Assist in establishing and writing processes
- Ability to backup other positions in the department
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team
- Observe company policies and procedures
- Present a professional image at all times to customers and vendors
Perform other duties as assigned.
KNOWLEDGE SKILL REQUIREMENTS:.
Fluent in English (both verbal and written) French is an asset
Secondary School Graduate with 5 years related experience
Knowledge of Philips and Speech Processing Products
Good understanding of SAP, WMS, BW
Proven Oral and Written communication skills
Proven customer relation/service experience
Advanced MS Office skills
Ability to backup other positions in the department
Ability to use initiative / judgment and work well under pressure
Philips is an equal opportunity employer.
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