Director, CRM Project Management, Private Banking recruitment

Responsibilities

Perform the role of operations project manager across Asia and EMEA.
Work with key subject matter experts across teams and locations to undertake thorough business analysis, and to define and document detailed and accurate business requirements.
Participate and lead appropriate forums (such as working groups) to facilitate requirements gathering, provide status updates and manage/resolve issues.
Communicate requirements to project members, IT and project partners as well as negotiate the balance between delivery of business requirements and achieving deadlines and targets.
Develop strong relationships with IT partners to design, develop and implement technology platforms to deliver solutions to these business requirements.
Develop comprehensive and robust test cases/plans and co-ordinate/conduct the execution of these tests to ensure successful delivery of these technology platforms.
Develop user documentation and training as required. Oversight of application deployment/implementation ensuring a smooth transition to the new platform.

Requirements

At least 7+ years relevant industry experience.
Capable of project managing and performing business analysis in order to understand and resolve current issues and develop/define the future state vision.
Possess project management experience and a proven track record in CRM project, preferably in wealth management setting.
Strong people skill. The individual will be required to influence and build strong relationships with project team members across geographical functional boundaries, as well as to liaise with colleagues at all levels and extract business requirements in a structured manner.
Strong project management and business analysis skills - both low level analysis such as requirement capture, and high level analysis such as developing a future state architecture. These skills should be coupled with a creative, flexible and pragmatic approach to problem solving.
Strong communication and organisation skills. The candidate will also require strong motivation, be a self starter with a positive outlook and desire to solve problems and set the agenda for change.
Strong written and verbal communication skills. The successful candidate will need to be able to clearly articulate objectives, requirements and risks issues. Strong writing skills are required for the compilation of the future vision as well as business requirements.
Strong drive to succeed and set the agenda for change.

Please send your cv to Irene.ng@globalassociates.com and copy cv@globalassociates.com

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