Enquiry Service Adviser
STUDENT ENQUIRIES ADVISOR
PROVIDE FRONT-LINE CUSTOMER SERVICE TO STUDENTS WHICH CAN BE ACCESSED FACE TO FACE, OVER THE TELEPHONE AND ON-LINE
£18,836 - £21,334
Central Birmingham
Our client is one of the largest further education provider in Birmingham. This is an institute that looks to lead from the front with around 25,000 students over 8 campuses.
Due to recent developments our client has set up a central hub for all student enquiries across the university. This will include all types of customer contact in the form of a face to face counter service, over the phone telephone queries and responding to online queries over the phone. The role will entail:
Providing a professional, friendly and efficient front-line service to students, staff and any visitors who make enquiries.
Resolve a range of enquires from students face-to-face, by telephone or through the online helpdesk.
Provide timely, accurate information on a wide range of student support issues, knowing where to refer students when unable to answer specific queries directly. There is a key requirement to refer accurately and effectively to a wide range of support services.
Produce guidance documentation and other resources for students.
Liaise with other Advisers and Student Associates to ensure that the knowledge base, Frequently Asked Questions and other materials are updated and accurate, following established protocols for updating shared information resources.
That's why we need someone with excellent communication and a well established customer service background. Someone with the ability to take ownership of each query and ensure it is resolved. Candidate must also hold strong verbal and written skills.
PLEASE NOTE CANDIDATES MUST BE ABLE TO START ON 15TH JUNE 2015
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