Field Service Agent Job in Harrisburg, Pennsylvania US
Field Service Agent (Part-Time)
Ref.: US - 25823
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
DHL Express, one of the business units of DHL, takes care of global dispatch and delivery of parcel and express shipments. Come discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded.
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company and 7th largest employers in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”
Start YOUR career with DHL today…
We currently have an opportunity for a Part-time Field Service Agent at our Harrisburg, PA Service Station. The Field Service Agent will provide operational management and support to ensure efficient and timely pick-up and delivery of customer materials and shipments. He/She will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales/Service to resolve customer problems
- Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import/export documentation and assist in the customs clearance process in some markets
Key Requirements
- High School Degree or Equivalent required
- Previous experience in customer service/support or related field (previous supervisory experience preferred)
- Strong Communication Skills (both oral and written)
- Proficient in Microsoft Office Products (Outlook, Excel, Word)
Please note a resume is required to apply for all DHL positions.
If you do not have one readily available, please visit http://dhl-resumebuilder.com / to create the necessary documentation.
This program will work on both Windows and Mac operating systems.
DHL Express is an Equal Opportunity Employer.