GS Client Service Rep,Assc2
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $25.74 trillion in assets under custody and administration and $2.15 trillion in assets under management as of June 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,225 worldwide. For more information, visit State Street's website at http://www.statestreet.com/.
Promoting a culture of excellence
With more than 29,225 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is committed to embracing diversity and inclusion in the workplace.
Basic Purpose:
Provides direct client service support to internal and external clients, investment managers and central support teams to ensure timely and error free processing of and facilitate the resolution of problems related to complex events.
Responsibilities:
- Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
- Performs operational tasks as necessary.
- Tracks and conducts research using internal and external sources to respond to and resolve complex inquiries and issues.
- Maintains accurate records of research, follow up and client interaction.
- Liaises with the operations teams to solve processing problems. Identifies the need for escalation of issues.
- Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
- Provides training and guidance to less experienced Client Service Representatives.
- Initiates communication to clients on complex asset servicing matters.
General Profile:
- Demonstrates competencies in own area and in general business principles; may still be acquiring higher skill level
- Works on practical tasks to established procedures
- Typically works with moderate guidance, accountable for individual results and impact on work group
Client Business Orientation:
- Interprets client needs and works to meet those needs, offering assistance and advice on standard practical issues; may call on others for help in situations outside own area of knowledge
- Understands the key business practices relating to own area; uses this knowledge to focus and improve own work
- Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision
Working Relationships:
- Probes and listens carefully, presents information clearly and in appropriate style, makes technical information clear, persuades others in straightforward situations
- Contributes actively in team activities, sharing experience and ideas
- Builds useful working relationships outside own area
- Deepening knowledge/skill in one skill area or broadening ability over a variety of skills
- Applies knowledge/skills to a variety of standard day to day activities; knows when to refer to others; handles a variety of tasks within own area
Business Unit Specific Skills
- Strong knowledge of asset servicing and global custody operational processes and systems
- Excellent written and verbal communication skills
- Excellent research and problem solving skills
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