Help Desk Associate Job Job in San Diego, California US
Yoh, a Division of Day Zimmermann, provides talent to companies that leverage knowledge and technology for competitive advantage. Operating from 75 locations with 400 million USD in annual sales, Yoh delivers long- and short-term temporary and direct placement of technology and professional personnel, as well as workforce solutions, for the information technology, scientific, engineering, health care, telecommunications and industrial communities. Founded in 1940, Yoh is headquartered in Philadelphia, PA.
Help Desk Associate Job
Job Responsibilities:
- Provide operational and technical support to franchisees in the network as it relates to all hardware and software systems.
- Interact with the various MBE disciplines (Legal, Accounting, Corporate Accounts, Learning, and Operations, etc.) to assist in the resolution of center issues.
- Utilize the resources at MBE's Global Home Office in providing personalized and convenient business solutions to operational questions from the network through regular communication via telephone, e-mail and other communication mediums.
- Undertake special projects as assigned by the Technology Department and other departments as needed.
- Develop, monitor, make changes / improvements and maintain the operational tools in use by the network.
- Test software and hardware as required.
- Troubleshoot, evaluate and provide solutions for:
- Software/hardware issues via telephone, fax, Internet (Web) and e-mail. Solutions may consist of remotely configuring, installing and replacing software/hardware
- ICN/LAN for centers: WANNPN over broadband, dial up and VSAT connections: and Netscreen and Cisco VPN routers.
- Maintain thorough knowledge of existing software programs, all changes incurred by updates or patches and new programs incorporated into the product line.
- Maintain accurate logs of all interaction and status of pending issues in support database and be able to provide written or oral reports as requested.
- Assist in the training of end users, and instruction documentation.
- Travel may be required from time to time as needed by the learning, operations, or technology department.
Job Qualifications:
- Minimum of two year prior experience in a similar help desk support role.
- A+ Certification, Degree in MIS/Computer Science or equivalent experience is required.
- Language Skills
- Proficiency in the English language.
- Other Skills and Abilities
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Strong computer skills, including experience with Windows XP operating system.
- Ability to establish rapport in a multilevel environment.
- Must be able to effectively manage multiple customer issues concurrently.
Discover all that's possible with Yoh. Apply now.
Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.
Yoh, a Day Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
MONJOB
J2WNWIT
Ref: 979830
SFSF: INFOTECH
Nearest Major Market: San Diego
Job Segments: Cisco, Computer Science, Database, Help Desk, Information Technology, Network, Technical Support, Technology, Testing
In addition to great career opportunities, consulting with Yoh comes with its perks:
• Competitive compensation plans
• Wide variety of benefit options
• Yoh Advantage - our consultant rewards program that offers discounts and perks at leading companies and with national brands exclusively for Yoh
