Housing Repairs Customer Service
My client has a very exciting opportunity for an experienced housing repairs customer service officer to work in a fast paced and fulfilling environment. This north London local authority is renowned for providing excellent quality of work and customer service to all housing residents.
Duties
• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phones enquires in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
• To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
• To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
• To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the
Experience
The ideal candidate will have at least THREE years’ experience within a Local government or Housing association as a housing repairs customer service officer.
Must be able to be flexible and work in shift patterns as well as one Saturday per month.
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