Incident and Problem Manager
Incident and Problem Support Manager
Incident and Problem Support Manager required for my Energy client based in London to carry out Incident and Problem Management activities in a SAP environment. This position will report in to the SAP Manager of the Service Integration Operations Team.
Candidates will be required to:
- Work as part of the Global SAP Incident Problem Management team to provide a strong, relevant and value-led Event, Incident Problem Management service for the SAP Operations Centre
- Analyst Incident and Problem Management data and other inputs to identify trends that will provide targeted opportunities to improve the IT environment for the business
- To work as part of a 24x7 on call rota supporting Incident Management
- Perform effective problem management to get to the root cause of P1/P2 incident
Candidates will require:
- ITIL experience of Incident / Problem Management in a global organisation
- Good understanding of service operations
- Technical experience of SAP and the different technologies
- Good all round organisational skills with ability to deliver in high pressure environments
- Excellent communication skills
- Ability to deal with high pressure environments involving multiple vendors
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