Innovation Advisor – Garfield Center
Innovation Advisor - Garfield Center - San Leandro, CA
Innovation Advisor Kaiser Permanente/Garfield Center San Leandro, CA The Garfield Center is a truly unique place; it is Kaiser Permanente's hands-on innovation lab that enables KP doctors, nurses and experts to come together to evaluate and test new technologies, workflow's and physical spaces. Located in a converted warehouse, the Garfield Center has Hollywood style movie sets that are mocked up inpatient, outpatient and home environments. Kaiser Permanente was named the 5th most innovative health care company by Fast Company magazine and 75 media stories have covered the Garfield Center. With all of this attention, it's a pretty busy place. The Garfield Center has hosted over 38,000 visitors from over 40 countries since 2006. The expert innovation community has used the Garfield Center as their playground to ideate, prototype and spread/disseminate ideas throughout the organization. But as we enter our sixth year, demand has grown to provide design and consultation support for novice and first time innovators. The new innovation advisor role is intended to launch a new service to help novice innovators. In this role, the innovation advisor will design and consult with novice innovators to design an engagement. This may include acting as a broker', introducing customers to other internal and external services that may culminate in an event at the Garfield Center. This service was prototyped in 2011, but the innovation advisor will still need to fine tune the offering and ways to document the value of services provided. We're looking for a unique individual who is grounded in the realities of health care, bringing his or her background in organizational behavior/design to help novice innovators. This person will ideally have some experience with innovation methods or be willing to add them to their toolkit. Balancing the creative side, this person also brings the good discipline of clearly developing a scope of work and articulating roles and responsibilities. Essential Functions: Develop an intake process to filter requests and ensure fit with strategic priorities. Assess customer needs to shape a meaningful, interactive innovation engagement that will likely include connections with other internal or external resources. Develop a scope of work for engagements, outlining key milestones, roles and responsibilities. The innovation advisor consults and designs, rather than assuming an ownership or project management role. As part of Garfield Center based events, design and facilitate short, relevant interactive modules on design and innovation skills at (such as appreciative inquiry, ideation, creativity, storytelling, prototyping, etc.) Partnering with the customer, ensure that lessons learned and value are captured and can be connected and shared with others Continue to adapt and improve new service offerings based on changing customer needs and feedback Document the outcomes and value of innovation events creatively through varied mediums and channels - interactive presentations, social media Partner with designers that will build end products. Participate in the DIG (Design and Innovation Services) collaborative work, developing joint service offerings and launching them. Network internally to connect innovators, tools and resources together. Other projects at the discretion of the Garfield Center director. In collaboration with several other design and innovation teams at KP, adapt expert level innovation content for novice users at the Garfield Center (such as appreciative inquiry, ideation, creativity, storytelling, prototyping, etc.) Qualifications: Basic Qualifications: - Total of ten (10) years, to include three (3) or more years in a consulting role. - Five (5) years experience in healthcare environment or five (5) plus years of experience working in a department relevant to the current posting. - Bachelor's degree in health care administration or related discipline. - Preferred certification or advanced qualification by third party association that matches the function or field applicable to the business discipline - Preference for certification by professional society or industry group. - Comment: Consultants make recommendations, operational managers make decisions. You are a fit for this role if: You are energized working with groups because you have great facilitation and public speaking skills. You may have a background in organizational behavior or design. If your existing toolkit doesn't include design tools, you are open to learning them. You have a consulting mindset which allows you to both strategize with customers to scope effective innovation engagements and manage the launch of new services You can articulate and teach basic skills related to design thinking and innovation such as insights/observation, storytelling, brainstorming, and prototyping. Design background highly desirable. You complement your creative side by clearly defining a scope of work with your customers, clarifying roles and responsibilities. It excites you to work with novice innovators, meeting them where they are; providing consultation and design rather than doing the work for them. You understand the power of social media and have experience communicating through a variety of channels. You can manage creative types to actually develop end products. You play extremely well with others. This is really important at Kaiser Permanente and in this role in particular, because to be effective, you'll have to develop trust and relationships with others. The ability to build strong networks is a really key part of our culture. You get what it means to work in the highly complex and fragmented health care industry because you've lived it. Familiarity or experience in an operational healthcare environment (outpatient, inpatient or home care) is extremely important. You view improvement efforts to be equally as valuable as innovation and speak that language too. Exposure or experience using a health care improvement methodology (e.g. the Kaiser Permanente Improvement Institute or from Institute for Health Improvement) is highly desirable. You have the unique ability to work with both senior executives and front line staff, flexing your messages and tools effortlessly. You have the knowhow and chutzpah to proactively engage diverse stakeholders based on the needs of an engagement. You believe that innovation isn't just a sport for the elite. You find delight engaging with novice users and creating curriculum and experiences to develop innovators at scale within a large organization. You are comfortable trying new things, testing unfamiliar concepts and approaches, in order to learn and continuously improve And finally - you can laugh at yourself and with others. After all, its not brain surgery-. Job Location: 90% of work will occur physically at the Garfield Center Minimal travel - enough to keep it energizing, but to be clear, this is not a field job Other Important Details This is a two year, duration position with full benefits. The role reports to the Garfield Center Director Extended innovation partners you will work with include the Innovation Consultancy, Innovation and Advanced Technology, and NFS Innovation teams.