Inside Sales Manager Job in Phoenix 85001, Arizona Us
I. Job Summary
Manages the activities of one or more Market Areas' Inside Sales Representatives and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Representatives
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
- Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
- Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
- Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
- Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
- Participates in training and coaching the Inside Sales staff.
- Assists in the communication and maintenance of the Market Area's pricing and service strategies.
- Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
- Works with the Market Area Sales Manager to develop and implement strategies to up‑sell and cross‑sell to customers via outbound calls. Communicates goals to Inside Sales Representatives.
III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
- Direct supervision of 5 full-time employees, including:
- Indirect supervision of 0 full-time employees.
IV. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting and/or outside sales.
V. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: Bachelor's degree from an accredited college/university or 3-years business-to-business sales management, plus 3-years in direct business-to-business sales or a minimum two (2) years of inside sales management experience. Internal requirements include 3-years proven success in a Level 4-6 sales position.
Preferred: Bachelor's degree in Sales/Marketing, plus 1-year inside sales and 3+ years business-to-business sales management.
This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
General Competencies Include:
Build Relationships
Communicate With Impact
Demonstrate Adaptability
Demonstrate Integrity and Courage
Demonstrate Professionalism
Demonstrate Leadership/Coaching
Initiate Action
Produce Results
Think Strategically
Focus On Customers
Gain Commitment
Influence and Negotiate
Leverage Diversity
Manage Work/Time
Plan and Organize
Use Ethical Practices
