Officer II Best Practices GSS Job
Officer II Best Practices GSS (Job Number: 1313177)
Description
Participation in the oversight, definition, implementation, execution and support of Client Service Best Practices; the development, generation and support of Management Control/Tracking mechanisms; Daily/Periodic Client Service; Risk Management; and the dissemination of such information throughout the Client Service organization and to our business partners through effective informal/formal communication channels (e.g., presentations, reference materials, etc). Participate in the overall support/implementation of Client Service Best Practices involving the more complex but of somewhat limited scope (e.g., including responsibility for supporting the effort to address the low risk/complexity initiatives/issues that represent a key focus of the complete range of clients including the mot critical (Top 100) regarding the level of risk, significance, and complexity of requirements/clients; that have direct Client Service organization implications. Participate in the efforts to respond to business partners to support and enhance management practices and controls by standardizing relevant business processes, executing associated process flows consistently and managing/monitoring those activities to ensure quality and accuracy. Business partners include but are not limited to: Service Delivery, GSS Risk Management, Corporate Risk Management, Mellon Legal Audit, MPWM Tax, Finance, ABS, Funds Management and IMS. Provide support to the CSO Teams/Clients and multiple business partners on a consultative/direct basis to create solutions to address client requirements respond appropriately through authorized channels to inquiries regarding Global Documentation, New Account Client Instructions, Asset Event Client Instructions and Tax Oversight by clients, internal/external auditors and regulatory agencies. Participate in the efforts to identify/implement opportunities to increase quality and enhance productivity, while mitigating risk; continuous interaction with Client Service Teams (cross-sites) to enhance the service provided to current and prospective clients. Directly participate in the efforts to coordinate the resolution of client service requirements having significant organization-wide impact.
Qualifications
Bachelor's degree in Business Administration (or related field) preferred or comparable business related experience. Significant knowledge of regulatory, risk management, and securities industry theories and practice. Extensive use of Personal Computer software/tools and on-line systems. Possess strong analytical and communication skills and be able to work independently and under pressure while adhering to strict deadlines. Ability to interact with various levels of management. Demonstrate leadership skills, the ability to motivate staff/peers, and expertise in planning and organizing priorities. Five to seven years of relevant business related experience required.
Primary Location: Pittsburgh, PA, US
Internal Jobcode: 07876
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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