Operations Change Manager recruitment
Key responsibilities
• To manage specific Business Analysis activities on certain business change requests to provide specialist, objective analytical insight on the limitations of the change (if applicable) and the business impact of its implementation
• To assess, design, develop, implement and improve new business processes to gain efficiency in the daily activities
Key Accountabilities
• Ensure benefits from change requests are:
oAgreed by key stakeholder prior to the commencement of the task
oTracked through the CR lifecycle
oRealised post implementation
• Plan time, cost and resources to deliver change requests and monitor their progress, resolving issues and initiating corrective actions as appropriate
• Manage communications with all stakeholders (business units, technical deployment teams, project, vendor, etc.) to maximise efficiency in the deployment of change
• Ensure change requests are implemented with minimal impact to the business unit and maximum efficiency for the change request raiser
• Initiate, formulate and present recommendations based on analysis in order to influence the decisions taken by leadership in the Change Board
• Ensure full testing per requirement in accordance with defined standards, with effective control and sign offs from the required stakeholders