PPI Case Handler AM Shift
I am currently recruiting for a major bank in Middlesbrough who are looking for a new dynamic team of Complaint Handlers to work the AM Shift - 7am-2.30pm.
(Training 9am - 5pm x 2 weeks, then revert to PM)
Job Description:
Deal with complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescales.
Provide excellent customer service on behalf of the bank.
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business.
Provide high quality responses to all complex referrals to customers.
The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints.
This role involves both written and verbal communication with our customers.
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