Recruiting Operations Lead recruitment
About Human Resources
Our Human Resources activities support UBS's vision to be the choice of clients worldwide. We work closely with the business to recruit the exceptional people and develop the individual talent needed to support our clients' continued success and we help to foster UBS’s collaborative, respectful and performance-oriented culture.
About HR Service Delivery
HR Service Delivery, as the centre of HR, partners closely with HR Business Partners (HRBPs) and Centers of Expertise (CoEs), to deliver expert HR advice, products and services to our clients globally: in Line Manager Employee Advisory, Learning, Professional Recruiting, Graduate Recruiting and Development, Reward, International Mobility Services (IMS), Employee Relations, Payroll, HR Operations and HR Analytics Reporting.
As the heart of HR, Service Delivery will create significant career, people management and development opportunities, reflecting the growing scope, range and specialism of the function. Working within HRSD means developing innovative ways of working with our clients, challenging how we deliver today, thinking creatively to continuously improve and develop our people, products and process, and utilising technology in new ways to serve our clients.
The vision of HR Service Delivery is to be recognised as leaders for high quality and efficient Service Delivery. Our values underpin everything we do: Integrated thinking working; Taking responsibility managing risk; Continuous improvement; Delivery execution focus; Providing professional client-centric services ; Continuous personal development; Partnership with CoEs and HRBPs
The role
Specific responsibilities of the role include, but are not limited to:
? Responsible for managing the day to day running of the recruiting team, and ensuring collaboration between Recruiting Coordinators and both the Recruiting and GTP delivery teams
? Identify operational issues in recruiting and provide timely resolution whilst determining whether escalation to technical helpdesk is required
? Key point of contact for all day to day functional RMT queries
? Cascade RMT system issues to users and escalate back to the technical helpdesk where appropriate
? Approve RMT user accounts, and conduct regular reviews of those with access
? Develop, deliver and maintain New Joiner UBS RMT training as required
? Represent HR in supporting any IT led activities relating to systems design, build, test and implement
? Work closely with the Talent Acquisition CoE to ensure regional requirements are incorporated into Talent Acquisition policies and processes and to ensure any new regional processes are globally consistent wherever possible
? Monitor recruiting operations to ensure existing processes and procedures are followed
? Deliver local or global projects or initiatives as requested
? Act as Level 2 advisory for HR queries relating to Recruiting Operations
Requirements
? Preferably experience in the financial services industry
? Experience in the function as a Recruiter (or other various HR functions) including a very good understanding of the UBS recruitment process
? Strong client focus and profound advisory experience
? Strong service delivery focus and true service oriented mindset
? Drive and Commitment
? Management experience an advantage
? Strong communicator and stakeholder manager
? Demonstrated strength to deliver sustainable results and implement change in challenging environment
? Innovative in bringing new ideas within the field of recruiting delivery
? Preferably experience with the RPOsystem
? Experience of working within a highly regulated, risk dominated environment
Key Behavioural Competencies
? Leadership Decision Making – proven leadership of teams, taking responsibility
? Client focus – professional and client centric delivery mindset
? Problem analysis – identify and examine problems to generate logical, reasonable and realistic solutions
? Communication Impact – skilled communicator with strong stakeholder management skills, ability to build partnerships
? Managing and Developing talent – strong people management background, ability to develop, motivate talent
? Risk and professional behaviour – reliable behaviour, taking accountability for own behaviour
? Teamwork and collaboration – co-operate and collaborate with colleagues across functions to achieve shared goals
? Quality and continuous improvement