Response Analyst
Partner Response Analyst
Birmingham
£23,000 plus package
My client is well established financial services organisation that is looking for an experienced Response Analyst from an operation background in financial services
Your role will be to:
· Receive, analyse and progress incidents from Partners using multiple communication streams.
· Review and conduct full assessment of change items (i.e. new processes and functionality as a result of new Partner take on) to identify risk items and gaps.
· Act as a point of contact for technical project queries, investigating the causes of problems, presenting and implementing measurable solutions.
· Ensure that systems, processes and procedures are accurate and efficient, consistent with market practice, company policy and compliant with external regulators. Where required making appropriate recommendations for approval and implementation.
· Adhere to and manage issues within Service Level Agreements (SLA's) and in line with the Issue Management process liaising with Relationship Managers and third parties where relevant.
· Independently prioritise work, anticipate and address barriers including wider operational impact.
· Provide advice, training and support to Partner Response Co-ordinators utilising technical expertise and knowledge.
· Act as the first point of escalation on behalf of the Partner Response Team.
Essential
· Experience in issue management, problem resolution and root cause analysis.
· Excellent communications skills through all media and to different audiences.
· Excellent understanding of operations processes within the stock broking / clearing industry.
Please send your cv to Sukhi Kaur to apply
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