Senior Review Officer recruitment

About the role

As a key member of our Customer Relations Department, you’ll manage customer complaint cases across Life, Pension, Investment and any other regulated products. The focus will be on making sure our responses are in line with both Financial Services Authority and Financial Ombudsman Service guidelines. You will have responsibility for calculating levels of redress ensuring cases are resolved within appropriate timescales and that they’re resolved to the highest of standards.

About you

You will possess a thorough understanding of Life, Pension and Investment products and should have experience of redress calculations with a good working knowledge of the complaints lifecycle in a Financial Services setting. The ideal candidate will possess or be part way through either a FPC123 or CEFA qualification or equivalent. You’ll need strong communication skills, a well-developed ability to plan and organise, and the drive to achieve targets in a highly regulated environment – at all times showing a real dedication to the provision of world-class customer service. In addition, you’ll work well as part of a team, bringing out the best in those around you while building open, honest relationships across the wider group.

About us

As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

Barclays - Wealth Investment Management is the wealth management division of Barclays and operates through Barclays Bank PLC and its subsidiaries.

Barclays Bank PLC is registered in England and authorised and regulated by the Financial Services Authority.
Registered number is 1026167 and its registered office is 1 Churchill Place, London E14 5HP