Senior Service Manager, MO, Shenzhen recruitment
Job Description
The Senior Service Manager is responsible for governing MO formalities in a number of locations to ensure service SLA met in business support. He /She is also responsible for people development to build expert service team to achieve TAT and rework % targets.
Key Roles Responsibilities
- Ensure the timely and quality delivery of daily tasks related to Branch Middle Office Service request tasks from both internal and external customers
- Conduct centralized Wealth Management processing monitoring and verification.
- Conduct centralized Branch Service processing monitoring and verification.
- Conduct centralized regulatory reporting tasks (when needed)
- Conduct centralized stock management and administrative tasks (when needed)
- Handle telephone inquiries to both internal and external customers (if necessary)
- Provide cross-support to other operation units when needed.
- Handle all outstanding cases during daily work and to escalate to management if necessary
- To assist MO Manager and Head of MO to resolve any problems or complaints to achieve efficiency and high level of quality standards.
- Ensure operations are in compliance with internal guidelines, group standards and local regulations.
- Monitoring process flow and system behaviors maximize resource usage and ensure
potential risks are covered by appropriate control procedures as well as its implementation process.
- Assist to ensure adequate controls are in place at all times to minimize operational loss to the Bank.
Qualifications Skills
- University degree preferably in Economics/Finance/Technology with 3-5 years related banking experience.
- Solid knowledge and experience in bank products and services, banking procedures and customer service.
- Good understanding of banking and local regulations.
- Good command of both written and spoken English/Mandarin
- Proficient branch service knowledge.
- Self-motivator who is keen to upgrade, improve and develop.
- Pleasant and cooperative personality, initiative and hardworking, able to work independently.
- Team player with strong communication skills and commitment to quality work.
Diversity Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.
