Senior Service Manager, MO, Shenzhen recruitment
Job Description The Senior Service Manager is responsible for governing MO formalities in a number of locations to ensure service SLA met in business support. He /She is also responsible for people development to build expert service team to achieve TAT and rework % targets. Key Roles Responsibilities – Ensure the timely and quality delivery of daily tasks related to Branch Middle Office Service request tasks from both internal and external customers – Conduct centralized Wealth Management processing monitoring and verification. – Conduct centralized Branch Service processing monitoring and verification. Read more […]
Senior Service Manager, MO recruitment
Job Description The Senior Service Manager is responsible for governing MO formalities in a number of locations to ensure service SLA met in business support. He /She is also responsible for people development to build expert service team to achieve TAT and rework % targets. Key Roles Responsibilities – Ensure the timely and quality delivery of daily tasks related to Branch Middle Office Service request tasks from both internal and external customers – Conduct centralized Wealth Management processing monitoring and verification. – Conduct centralized Branch Service processing monitoring and verification. Read more […]
SENIOR SERVICE MANAGER – WEALTH IT recruitment
MAIN RESPONSIBILITIESResponsible for the Wealth Management IT Run-the-Bank functions supporting Client and Markets (Front-Office) systems.The successful individual will form strong partnerships and work closely with the Wealth Management business stakeholders and Change-the-Bank partners.Will be tasked to manage multiple teams responsible but not limited to L2 support, service management, Business Continuity Planning, capacity planning, change assessments, incident and problem management.REQUIREMENTSMinimum Degree holder with 12+ years of working experienceA proven track record of running production Read more […]