Senior Systems Engineer
The Senior Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Responsibilities:
Strategy Planning
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
Acquisition Deployment
- Design and deploy new applications and enhancements to existing applications, software, and operating systems.
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Operational Management
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Ensure compatibility and interoperability of in-house computing systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Provide orientation and training to end users for all modified and new systems.
Position Requirements
Formal Education Certification
- University degree in computer science or software engineering and/or 5 years equivalent work experience.
- Certifications a plus.
Knowledge Experience
- Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Working technical knowledge of current software protocols, and Internet standards.
- Extensive experience with core software applications, including Citrix, VMware, Exchange, Active Directory, Symantec, etc.
- Strong knowledge of EMC and Netapp storage, including related software (ie. Recover point/Replication, Replication Manager, Snap Manager, etc.)
- Excellent software troubleshooting experience.
- Extensive application support experience.
- Working technical knowledge of basic programming languages.
- Working knowledge of network and PC operating systems, including Windows and/or Linux.
- Competence with testing, flowchart, and data mapping tools and procedures.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Personal Attributes
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
Work Conditions
- On-call availability for 7 days per month.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
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