Service Officer – Canada Sq recruitment
Job Purpose:
To provide an excellent service to Citibank UK and Global Banking customers in a professional and friendly manner.
Identify opportunities and introduce clients to Personal Bankers who will offer solutions to meet the client's needs.
Full adherence to all Citi policies and procedures
Job Background/context:
The Teller/Branch Service Officer will be required to sign a flexible contract to cover 40 hours per week, from Monday to Saturday.
The Teller/Branch Service Officer may be required at any given time to assist where necessary at another location.
As the point of contact and face of Citibank UK, the staff uniform must be worn at all times, except at the discretion of the Branch Manager/Deputy Branch Manager.
Key Responsibilities:
- Adhere to internal and external policies and procedures.
- Complete all customer transactions efficiently and accurately.
- Be confident to raise any concerns over discrepancies at the first point of realization.
- Achieve and maintain a high level of customer service at all times, whilst adhering to all policies and practices including the Data Protection Act and Treating Customers Fairly.
- Communicate with the customer articulately and accurately, paying attention to detail and always adhering to the customer service standards.
- Deal with customer complaints and enquiries in a professional and courteous manner.
- Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.
- Provide assistance and offer advice that will benefit the customer, including referrals where appropriate, to Personal Bankers, Relationship Managers, or Investment Consultants
- Promote the benefits of alternative methods of banking by actively assisting where applicable
Development Value:
Teller/Branch Service Officers will receive training and product knowledge from branch based experience, on-line training modules and centrally organised workshops. Tellers will gain exposure to UK and Global clients and have the opportunity to liaise with different departments within Citibank
Skills
Knowledge/Experience:
- Proven experience in a customer facing Bank/Retail environment.
Skills:
- Effective written and verbal communication skills
- Effective PC skills such as Outlook, Word and Excel
Qualifications:
- Educated to G.C.S.E. standard or equivalent, minimum C Grade or above in Maths.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Competencies
- Treating Customers Fairly
- Adaptability
- Resilience
- Communication skills
- Team working
- Valuing Diversity:
- Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.