System Install Support Engineer Job in Boston 02111, Massachusetts Us

The Deployment and Support Engineer will be responsible for installation and maintenance of Enterprise Systems Monitoring solutions customized to the needs of various customers, mostly in the Eastern US.

 

Responsibilities:

 

·         Installation and Standard Configuration of the Monitoring Platform

·         Support troubleshooting of issues reported by customers

·         Routine Maintenance Tasks (upgrades and service packs)

·         Maintaining internal knowledge systems and account records

 

Core Requirements:

 

·         5+ years experience in enterprise IT - preferably with some experience in system administration, large corporate environments

·         Some DB skills - Oracle 10, 11 preferred - basic SQL, simple DB administration

·         Experience in working in a small team in a fast paced environment

 

Additional Skills Preferred:

 

·         Familiarity with web technologies/programming and Windows client/server technologies

·         Basic understanding of Enterprise IT architecture and networking

 

General Requirements:

 

·         Strong interpersonal, communication and organizational skills. Job requires significant time spent on the phone or remote meetings with customers.

·         Good time-management skills.

·         Ability to travel when needed (no more than 10% of time) otherwise able to work from home.

·         Excellent problem solving and troubleshooting abilities