APAC Head – Service Delivery Management recruitment
Selected candidates will:Be responsible for managing the Asia Pacific Incident, Problem and Change team, and be part of the global leadership teamLiaise with respective global heads to manage local staff aligned to global functions to ensure that the local staff delivery supports the global objectivesBe the primary escalation point for all major incidents during the APAC time zone, including being a single point of contact for all Management requests/escalations in the regionBe responsible for Senior management stakeholder relationship management, including holding regular meetings with regional Read more […]
Service Delivery Management recruitment
The Operations Manager will provide the service interface between the client and their outsource providers to ensure delivery of best in class service. The ability to work in a virtual team environment and manage complex service delivery issues is essential. The individual will be capable of managing all the functions that operate within the call centres such as sales, service and complaints.The Operations Manager will focus on SLA delivery and day to day KPI management with the key focus of delivering total customer satisfaction at all times. They will be capable of managing multiple activities Read more […]