Service Manager recruitment
Service Manager with extensive supplier manager skills in outsourced IT, Shared Services and help desk operations. You must be oprganised and disciplined with broad based systems knowledge being the focal point of incidents, outages, front office requests and general IT issues. The role is mainly manager supplied services, so ideally you will have managed and got the best out of outsourced services and taken a robust approach when needed. You will have strong negotiation experience with internal suppliers, be grounded in a crisis and be able to make things work and get back online.Please attach Read more […]
Credit Risk IT BAU Change/Service Manager recruitment
Key Responsibilities• Prepare planned BAU enhancements schedule for the year ahead.• Conduct regular Prioritisation committees with all stakeholders• Prepare release progress updates and communicate regular updates to all stakeholders• Project Manage E2E delivery including analysis, design, development and testing• Understand business impact of BAU change and revise if necessary Service Level Agreements• Work with Change Manager to ensure the Change Management Process is followed without exception• Manage the cutover of BAU releases into production.• Understand the business Read more […]