Workforce Management Analyst, Phx Job in Phoenix 85029, Arizona Us
Position Description:Position Summary:• Provide workforce management and CIC support within the call center, assisting with development and maintenance of workforce management and CIC systems and reports.• Support company policies and procedures.• Lift 5-10 lbs.• Other duties as assigned.Primary Responsibilities:• Provide and analyze data to assist with planning, scheduling, forecasting and skill set maintenance within workforce management and CIC.• Facilitate data gathering, problem resolution, and decisions-making sessions.• Perform routine audits of call center reports to ensure Read more […]
Workforce Management Analyst
excelleRx, Inc. is the market leader in pharmaceutical care for niche disease markets, providing expert medication consultation and pharmaceutical distribution services. Combining proprietary technology and clinical experience, excelleRx ensures the appropriate use of medication, and thereby enhances quality of life. Caregivers from healthcare facilities nationwide rely on excelleRx to manage their patients’ pharmacotherapy needs. The excelleRx mission is to use technology and clinical expertise to change the way medication is deployed, so that patients are given prescriptions based on objective Read more […]