Team Leader, Merchant Sales & Service
Team Leader, Merchant Sales Service
- Great exposure for a Superior Leader!
- Sydney Olympic Park Location
The Business Service Centre identify and manage the delivery of a broad range of financial solutions to its customers, sourced via the Bank's product teams in BPB, Wealth Management and Retail Banking Services.
The objective of the Business Service Centre is to provide customised products and services for clients with commercial finance and wealth management needs. The Business Service Centre provides relationship management to approximately 160,000 customers nationally.
The Business Service Centre is located across Parramatta and Sydney Olympic Park. The Call Centre comprises of uniquely specialised business units that provide support to its customers by utilising various means and methods of communication.
Due toan internal promotionwe are seeking a commercially focused TeamLeader who demonstrates solid commercial acumen, the ability to drive sales outcomes and displays an innovative and strategic style combining a proactive approach to leadership.
Reporting to the Senior Team Manager, Merchant Sales Service you will be accountable for leading a team of Merchant Sales Service Associates to excel in customer service, while driving sales and service performance and achieving a motivated and engaged team. Your core responsibility will be to lead and drive the team to increase sales and growth whilst maintaining a cost effective and sustainable business. You will foster a customer centric and continuous improvement philosophy in a manner consistent with CBA's leadership capabilities of Customer Focus, Commercial Acumen, Driving Results, Growing Talent and Leading with Vision and Values.
Your responsibilities will include but not limited to:
- Managing an established team of Merchant Sales and Service Associates in a 24/7 contact centre environment (channels include inbound contact centre and video conferencing)
- Role model and lead the s team to increase awareness, profitability and growth, with a strong focus on the Sales Service framework.
- Coach and support the Associates to drive individual and team performance in the key areas of Customer focus, Sales Referrals, Cross sale, Retention and Closed Sales,
- Identify knowledge gaps and opportunities for training across the team providing resources to address knowledge/skills gaps
- Partner with Internal and External stakeholders building long term sustainable relationships to maintain the Centre and overall business goals
- Assist with the recruitment and on boarding of new team members.
- Conduct performance reviews and performance management
The ideal candidate will demonstrate:
- Sales Leadership experience
- Strong communication skills - written and verbal
- Influencing and negotiating ability
- Sales experience and focus
- Continuous improvement and strategic capability
- People Management and development
- Related tertiary qualification, desirable
This role is a great opportunity to grow your Leadership skills and enhance your career opportunities.
This is an excellent opportunity to join a recognised leader in a position that puts you firmly in the driver's seat!
Advertised:
3 Sep 2013 Aus. Eastern Standard Time
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