Technical Support Engineer, Helpdesk, Electronics Job in Danville 61832, Illinois Us
PLEASE NOTE -- CANDIDATES MUST APPLY AT
https://jobs-watchfiresigns.icims.com/jobs/1212/job
TO BE CONSIDERED FOR THIS POSITION
JOB DESCRIPTION:
Watchfire Signs is a dynamic, exciting place to work. Our true differentiator in the market is exceptional customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. These IT technicians may also periodically provide onsite consultant support as backup to our field service team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this help desk engineer position.
This position might also be listed as a call center technician, tech support, technical engineer, post sales engineer, technical customer service representative, CSR, callcenter, call center, helpdesk tech, helpdesk engineer, help desk tech, help desk technician, help desk engineer, project engineer, post-sales technician or similar titles. All such titles apply to this highly technical, critical role within our staff.
PLEASE NOTE -- CANDIDATES MUST APPLY AT
https://jobs-watchfiresigns.icims.com/jobs/1212/job
TO BE CONSIDERED FOR THIS POSITION
Responsibilities:
This critical new team member to our technical helpdesk call center will be responsible for a broad range of duties including:
- Provide world-class customer tech support promptly, with a focus on quality and on first call resolution.
- Assist in continual improvement/expansion of technical knowledge database (knowledgebase) of answers to customer questions.
- Maintain detailed customer records in Customer Service database regarding each service/support call.
- Perform other various special software and engineering assignments or duties as required.
- Occasional travel to job sites to provide hands-on assistance with installation, training or service.
- Occasional weekend duties, including travel to job sites or providing on-call or remote weekend helpdesk support.
- Interaction with design/engineering team, with possibility to grow into RD assignments, depending upon level of education and technical training.
REQUIREMENTS:
- Must have full authorization to work in the US without requiring sponsorship now or in the future (no H1B, CPT, OPT, etc);
- AA/AAS/AS degree in technical field (or military equivalent) minimum,
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- BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
- Previous prior customer service work experience is strongly recommended; prior helpdesk / phone support experience (at least 1 year), ideally IT/software/computer phone support, is strongly preferred;
- Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) preferred;
- Some physical ability such as moderate lifting, working on ladders and in bucket trucks at heights, etc. required;
- Occasional travel to customer sites, (may vary from rare to 25% travel), willingness to travel by air,
- Must possess a valid driver's license, insurable driving record, and ability to rent vehicles.
- Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills preferred.
- Occasional overtime and weekend hours required.
Sorry, no recruiters. Direct applications only, please.
PLEASE NOTE -- CANDIDATES MUST APPLY AT
https://jobs-watchfiresigns.icims.com/jobs/1212/job
TO BE CONSIDERED FOR THIS POSITION
ABOUT US:
Watchfire Signs engineers and manufactures the most durable, dependable and best-looking LED signs available anywhere. The company has thousands of outdoor LED signs in daily operation throughout North America. Watchfire digital billboards allow outdoor advertising companies to generate substantially more revenue per board by selling the same space to multiple advertisers who can use the technology to create more effective outdoor advertising than ever before possible. Watchfire's manufacturing facility is located in Danville, Ill.
https://jobs-watchfiresigns.icims.com/jobs/1212/job
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