Trade Client Relationship Officer recruitment
· Responsible for all client related interactions via phone and email
· Discrepancy handling/Outstanding/Past Due items monitoring/management
· Identify Cross-selling opportunities for business growth
ANZ is accelerating the growth of its business in Asia. We realise that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.
This role is primarily responsible as the client liaison for Trade Operations, whilst exceeding our client's expectations. Reporting to the Client Relationship Manager, the successful candidate will need to deliver a positive customer experience within agreed timeframes and consistently meet targets in terms of quality and accuracy.
Accuracy of data and timeliness of information is essential, as is the ability to comply with all risk and compliance requirements. Stakeholder management skills will prove crucial to success as will the ability to identify process and service improvements and present them to business.
Qualifications
· Minimum 2 years experience in trade operations with a sound knowledge of trade products and processes, ICC publications and focused towards risk management.
· Strong interpersonal skills with sense of urgency. Prior experience in ANZ Operations environment, processes and procedures will stand you in good stead.
· Good communication skills with the ability to deliver under pressure will add value to your candidature for this post.
This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths.
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