VIP Desktop Support Manager (AVP/VP) – Investment Bank recruitment

Responsibilities:

Provide Level 3 incident and service request management and support for all senior management
24x7 support (on-call availability required)
Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
Ensuring desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
Troubleshooting of software, hardware and network devices
Direct interaction with vendor support contacts to resolve technical problems
Collaboration with other IT teams as appropriate to determine and resolve issues
Onsite support of internal and external meetings and events (i.e. Board Meetings, Stock Holder Meetings, Town Halls)
Developing and maintaining operational and configuration documentation for all supported hardware and software
Preventative maintenance and diagnostic activities
Maintenance of Executives' software and hardware inventories

Requirements:

Bachelor degree in Technology
5 to 8 years desktop support experience, VIP support experience is a MUST
ITIL foundation certification
Expertise in Wintel and Microsoft back office server products (Windows Server, SQL, IIS, etc)
Supporting conference room audio and video equipment
Supporting desktop video solutions
Familiarity with emerging end user technologies
Supporting Operating Systems (XP, Windows 7, Mac, Blackberry, iOS)
Supporting Software (Microsoft Exchange 2003/2010, MS Office 2003/2010, MS SharePoint, MS Lync – Live Meeting Meeting Place, Browsers, Internet Explorer, Chat, Good for Enterprise)
Supporting and configuring Mobile Devices (Blackberry, IPhone, Ipad)
MDS Apps (Bloomberg, Reuters, Factset)
Hardware experience (Dell, HP, Avistar, TelePresence, Audio / Visual)
Network skills (Wi-Fi, Mi-Fi, Routers, Hubs)
Excellent desktop support skills and personal communication skills with senior Executives
Knowledge of Windows networking fundamentals including routing, TCP/IP, DNS DHCP
People Management skills
Excellent problem solving and trouble shooting skills
Able to communicate clearly and effectively across all levels

To apply, please send your CV to anson@aptitudeasia.com

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