VP, Service Quality Manager recruitment
• Major Global Bank
• Dynamic Environment
• Excellent Career Prospects
Our client is an established global bank with significant presence in Asia Pacific which continues to garner multiple industry accolades and has consistently delivered strong financial performance. It has strong reputation for employee development and an open, inclusive culture.
This is a challenging role supporting the wholesale bank where you will lead global initiatives to drive improvements in service quality, as well as manage the service quality monitoring processes. Key initiatives include standardisation of CRM logging, drive reduction of enquiries through self service and other initiatives, as well as further developing the service quality processes. You will work closely with client service heads and service quality managers, as well as advise and share best practices across countries.
You are degree qualified with relevant experience gained in major banks, preferably with experience either in the product and/or customer service area. You have a demonstrated track record of leading initiatives and projects from planning with implementation across countries and functions. You are a self-starter with strong communication and stakeholder management skills.
To apply, please submit your resume to Audrey Chan at ac@kerryconsulting.com, quoting the job title and reference number AC3955.