Archive for the ‘General’ Category
Outbound Team Leader
A market leading leisure company in Southampton are looking for an Outbound Team Leader to manage a team of outbound advisors on a full time permanent basis. The chosen candidate will be responsible for an engaged team focused on delivering results through inspirational leadership and coaching. In addition to this proactive ownership of the Customer Experience by providing feedback and solutions to influence business change through the successful daily running of the Customer Contact Centre is a demand of the role. Working in a fun sales environment, the candidate will be expected to own the Read more […]
Inbound Team Leader
A market leading leisure company in Southampton are looking for a Team Leader to manage a team of inbound advisers on a full time permanent basis. The chosen candidate will be responsible for an engaged team focused on delivering results through inspirational leadership and coaching. In addition to this proactive ownership of the Customer Experience by providing feedback and solutions to influence business change through the successful daily running of the Customer Contact Centre is a demand of the role. Working in a fun sales environment, the candidate will be expected to own the delivery Read more […]
Scheduler (Part Time)
A market leading leisure company in Southampton are looking for a Scheduler to join them on part time permanent basis.The purpose of the role is the responsibility for delivering results through Communication and Team Work with Personal Leads. Proactive ownership of the Customer Experience through effective use and understanding of CC systems to make recommendations and influence forecasting and scheduling will be the main outline of the position. The chosen candidate will be responsible for acting as a conduit between resource planning and the operation to ensure sales are maximised through Read more […]
12 x Immediate Start Temp Call Agents
My client based in Reading are looking to recruit 12 of Customer Service/Call Agents to join them in a new and business critical project. Starting immediately these roles are expected to be ongoing for a couple of months and will provide an excellent opportunity to work for a leading organisation in the Reading area with an unrivalled working environment.The primary function of this role is to make outbound calls with a view to making appointments for sales reps to promote an end product. Although this is an outbound calling role this is not a traditional “telesales” role and my client Read more […]
Customer Relations Executive
My client are a new and forward thinking banking organisation with a refreshing outlook on the industry. They are keen to recruit a Customer Relations Executive to help ensure customer satisfaction and maintain working relationships. The main objective of this role will be the effective handling of customer complaints and the careful management of any customer experience issues. You will be expected to communicate any points raised to the relevant department and help to identify trends and potential training needs across the business. You will be responsible for the production of detailed Read more […]
Contact Centre Representative
We are recruiting for an experienced and motivated contact centre representative for one of the UK’s largest private medical organisations. Our client has been helping patients for almost 40 years. A combination of expert surgeons, dedicated hospitals, comprehensive aftercare and caring committed staff makes them one of the most trusted private medical organisations. Their contact centre, based in Wythenshawe provides sales and customer service support for the organisation’s national customer database. Their knowledgeable and helpful contact centre staff act as the first point of contact Read more […]
Health Safety and Environmental Manager
My client are currently looking for a new Health and Safety Manager to join they successful organisation. The Health, Safety and Environmental (HSE) Manager, is responsible for managing, maintaining and improving safety in the workplace and is also responsible for ensuring that legislation is adhered to and complied with in order to manage the planning, implementing, monitoring and reviewing of the health, safety environmental and quality strategies. In addition, the HSE Manager is responsible for undertaking Audits with experience in implementing maintaining OSHAS 18001, ISO 14001 and ISO Read more […]
Staff Development Team Leader
Working for a social enterprise to manage a team of dedicated staffs that are at the end of the phone 24 hours a day. The service is undergoing fundamental change and to support this the client wishes to recruit a dynamic first-line manager with exceptional people skills to take the business to the next stage of delivery.The role is taking responsibility for effective delivery of customer facing operation and interface to other operational areas. To improve service delivery of telephone operators through performance management and a coaching approach. To make a contribution to the development Read more […]
IT Service Desk Analyst
Service Desk AnalystNottingham£10 Per hour A leading provider of IT communication services, our client is currently looking for a First Line Support to join their expanding team at their prestigious offices in Nottingham.You will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve queries at first contact, ensuring all calls are logged and tracked on the Remedy Call Management system. Where you Read more […]
Head of Employee Support
Our client, a leading Umbrella Consultancy based in Central London, are looking to recruit an experienced Customer Services candidate to join their Employee Support team.Based in the City, our client offer professional payment solutions to temporary workers all over the UK, and have a 30 FTE contact Centre in London. Fielding calls covering payments and complaints, the contact centre is extremely busy and each individual Agent can expect to handle in excess of 50 inbound calls every single day. Due to a candidate moving on from the company after 9 years, they are now looking for a senior Read more […]