Commercial Manager – Strategic Outsourcing recruitment
The Market Operations and Technology Group (MOTG) is responsible for providing each major business in Macquarie with a dedicated team that works closely with that business to understand its particular technology needs.
The Sourcing and Vendor Management (SVM) function sits within the Business Management function of MOT. The objective of the function is to work with vendors who support Macquarie Group's strategy and to manage vendor relationships according to a set of guidelines and principles based on the profile of the relationship to achieve the best commercial and strategic effect for the organisation.
Working closely with the technology service owner, the Commercial Manager acts as a strategic vendor relationship manager and is focused on building, maintaining and enhancing relationships with IT vendors providing strategic outsourced managed services to Macquarie. They are accountable for Macquarie achieving its obligations with those vendors and assisting the IT vendors with the achievement of their obligations.
This role will be responsible for managing vendors across multiple strategic outsourcing programs and will be responsible for the tight commercial management of managed services contracts.
Core responsibilities include:
- Work with the Infrastructure Delivery Department (IDD) Executive, Infrastructure Delivery Department Service Owner, Applications Infrastructure Operations (AIO) Executive and Legal to ensure MOT Managed Services have a consistent contractual, commercial, compliance and governance approach to the implementation and ongoing management of strategic outsourcing programs.
- Ensure the managed services governance framework is operating as mutually agreed between both parties within each managed service engagement.
- Manage all contractual and commercial changes and work with relevant stakeholders in IDD, AIO and with the vendor to resolve any contractual issues and disputes throughout the life of the contract
- Ensure Compliance, Risk, Security reviews and Audits are timely and facilitated effectively with the vendor.
- Maintain an overview of vendor performance against SLA's and act as an escalation point for performance failures not resolved at an operational level.
- Ensure enforcement of performance clauses, including penalties and incentives.
- Working with the relevant Service Owners, to review the contract pricing annually (using benchmarking or other mechanism, to ensure program remains competitive) and negotiate any resulting cost savings with Vendor.
- Ensure vendor commitments to continuous improvement are evaluated, tracked and implemented as agreed, including implementation of contract change.
- Act as relationship manager to the vendor - including escalation point for any commercial, contractual, service pricing, budget, invoice disputes, relationship or compliance issues not resolved at operational level, and manage the operational engagement with the vendor's commercial team.
- Propose vendor management program improvements to deliver reliable, high quality, best value and effective operational outcomes.
- Develop less experienced resources within and outside of SVM to build capability and enhance vendor management skills and knowledge.
- Build relationships with key stakeholders to ensure the vendor relationship and delivery model continue to supports Macquarie's strategic direction.
We are looking for someone with excellent knowledge of vendor relationship management best practices, performance management, negotiating and structuring contracts complex vendor deals to drive value through strategic vendor relationships. Applicants should have strong understanding of IT processes and the business services/products/technology delivered by the vendors and their strategic importance to Macquarie. Additionally the Commercial Manager should have knowledge of the vendor's market, its competitors and market trends.
Strong leadership skills are essential, with ability to drive action across organisational boundaries and developing working relationships horizontally across the organization. This includes experience in communicating with internal clients and business leaders to understand requirements, expectations and value measures as well as experience working with a range of senior stakeholders which foster win-win relationships at senior levels within vendor organisations whilst optimising value from the partnership.