Executive Review Officer recruitment
About the roleAs a senior member of our Customer Relations Department, you’ll manage customer complaint cases across Life, Pension and Investment products. The focus will be on making sure our responses are in line with both Financial Services Authority and Financial Ombudsman Service guidelines. You’ll be required to present case decisions to senior level management providing well reasoned arguments as well as forging strong relationships with Front Office stakeholders and external contacts. You will have responsibility for calculating levels of redress ensuring cases are resolved within Read more […]
Executive Review Officer recruitment
Our client is a major global financial services business and one of the most recognisable brands in the marketplace. They are looking for experienced and technically qualified regulatory complaints professionals to handle a wide range of reviews and complaints. This is a high profile position within the business as you will be involved with some highly sensitive cases, often with responsibility and oversight emanating from board level. The ability to communicate effectively verbally and in writing is essential, presenting well-reasoned arguments at a senior level clearly explaining the reason for Read more […]