Senior Project Manager
Talk to a consultant Talk to Jonathan Cox, the specialist consultant managing this position, located in London Contact consultant ttelephone:0203 465 0094 ffax:020 3465 0003 4th Floor, 107 Cheapside, London, London, United Kingdom, EC2V 6DB
Customer Service Team Leader
A customer service team leader is responsible for maximising sales revenue through Reservations. They will support a team of up to 15 Sales Consultants through motivating, monitoring and coaching individuals. The customer service Leader will be responsible for owning, driving, monitoring and reporting on all outbound campaigns. Responsible for having a rolling 12 month strategic lead plan. They will be responsible for providing feedback to the commercial departments on the current market place activity and what successful campaigns look like and influencing new initiatives. They will Read more […]
Claims Advisor
Job Type: PermanentPay: £14475pa We are looking to recruit for experienced claims advisors due to growth and expansion for my client based in Altrincham. The organisation has been established for over 25 years and is one of the UK’s top 40 insurance brokers. My client currently operates with 350 employees, 200 of which form the contact centre operation in which this role will sit. This is a permanent position and candidates need to be able to work shifts between the hours of 8am-6pm Monday-Friday and 9am-5pm once every 3 Saturdays. Please do not apply if not fully flexible to work these Read more […]
Retentions Performance Manager
Retention Performance Manager – Hook with some UK Wide Travel – Upto £440 per day My client a leading ISP and media provider are currently seeking an experienced Retention Performance manager who would be directly helping the client achieve volume and value targets that affect the bottom line. The candidate would be looking to drive up the value retained from customers during Retention calls. However, this must be done whilst meeting volume targets, so the role would suit somebody who has had experience in managing volume/value trade offs. For example:- if you have 1000 customers calling Read more […]
German Energy Consultant
German Energy ConsultantsWe are currently recruiting for German Energy Consultants to work for a dynamic and fast paced company in South Shields.You will be responsible for developing sales for their client in Germany via the telephone. You must have a professional telephone manner and be comfortable working within a telephone based sales role. Key Responsibilities of the role will include:Achieve sales targetsEnsure customer pipeline targets are metAccurately complete customer details and sales information are to the required standardAdhere to the sales compliance rules at all timesMotivated, Read more […]
MI & Planning Analyst
We are looking to recruit a MI Planning Analyst for a Contact Centre based in Newcastle. The purpose of the role is to ssupport the Senior Planning MI analyst in ensuring that timely and accurate MI is produced to support the short and long term modelling of the Customer Service Centre, and to deliver fast, easy to use, accurate and continually improving MI to the wider Customer Services function to support business owners in driving operational performance.Key Skills required for this role:Relevant experience in using, configuring and reporting from contact centre workforce management and Read more […]
Contact Centre Manager
I am currently recruiting on behalf of a social housing company based in Bedfordshire. Due to recent housing demands within the Bedfordshire area my client is looking for a contact centre manager to lead the repairs and tenant complaints team.Daily duties will include, Managing teams of up to 15, on occasions recording calls to ensure the correct customer service is being given. dealing with disciplinary and appraisals if required. KPI Management, comprising spreadsheets of calls handled and resolved.The Successful Candidate will be experienced to customer service management level where they Read more […]
Deputy General Manager
Deputy General Manager:It is vital to have an experienced Deputy General Manager of Operations, who is passionate about providing their team with first class training and continuous development, so that we may provide our people with the knowledge and skills to deliver our client’s customers with a consistent high quality customer service. Job Purpose:To manage the day-to-day delivery of service to our clients, to ensure our client’s customers’ receive a high quality, cost effective service. To implement the operational plan for our for business area and to support our sales and marketing Read more […]
Telephone Negotiator
Telephone NegotiatorStratford Upon Avon, Warwickshire£15,600 – £16,100 + BonusA large organisation, who is one of the UK’s leading establishment in it’s market is looking for a Telephone Negotiator to join its ever growing and developing team. The successful candidate will be responsible for:* Taking inbound calls from customers discussing suitable options.* Making outbound calls to existing customers. * Contacting defaulting accounts via the telephone and via letter. * Working to agreed targets both individual and team targets. * Record key information on to the system in a promptly Read more […]
ALL MS Scheduler (SvD)
SCHEDULER – Edinburgh A leading provider of IT communication services, our client is currently looking for a Scheduler to join their expanding team at their prestigious offices in Edinburgh. The successful candidate will be responsible for dealing with the schedule of IT engineers and assigning roles to them. To be successful you will :-Excellent Customer Service Atleast 9 months experience of working in a call centre environment A positive approach to work Good Organisational Skills Good Administrative experience, attention to detail and accuracy Good interpersonal, Read more […]