Banking Agent
Talk to a consultant Talk to Chloe Stages, the specialist consultant managing this position, located in Liverpool Contact consultant ttelephone:01512368282 ffax:0151 2279127 Suite A, Ground Floor Silkhouse Court, Tithebarn Street,, Liverpool, Merseyside, United Kingdom, L2 2LZ Read more […]
Customer Service Agent
Talk to a consultant Talk to Parveen Devi, the specialist consultant managing this position, located in Birmingham Contact consultant ttelephone:0121 212 2019 ffax:020 7068 5319 St Philips House, 4 St Philips Place,, Birmingham, West Midlands, United Kingdom, B3 2SL Read more […]
Support Centre Team Leader
Based on the outskirts of Northampton, this successful and growing organisation, wish to recruit a Support Centre Team Leader to supervise a team of individuals that support a field based engineering/technical function.Your responsibilities will include:* Provide full management responsibilities which will include rota planning, coaching and training, etc.* Monitor KPI’s and SLA’s * Manage escalation procedures and processes* Be the first point of contact for the field based staffThe successful candidate will have a background of supervising or managing a 24/7 operation and will Read more […]
Business Analyst
Senior Business Analyst – Contact Centres – Process Mapping – Procurement/RFPA global entertainment organisation is currently recruiting for a Business Analyst with experience of working on international contact centre projects.The aim of the project is to consolidate the European contact centres of this organisation, to ultimately provide a more consistent global service to their customers. Working in conjunction with a consultancy, the Business Analyst will be tasked with collating all information (financial, business, technical etc.) from the chosen supplier (currently in the RFP Read more […]
Insurance Advisor
A TOP leading client of ours is recruiting for a number of experienced Insurance Advisors, for their busy Head Office function in Reigate.Working in a proactive customer focused telephone based environment, you be responsible for liaising with new customers and existing policyholders with regards to quoting/selling them Insurance policies or assisting with general enquiries, using your exceptional customer services skills throughout the process. The types of policies that you will be specialising in are mainly Motor and Household, however add on products will be included within the Read more […]
Healthcare Coordinator
I am recruiting on behalf of an international oil organisation that has a presence in the UK. An opportunity has arisen for a Healthcare Coordinator to join this company.This position will involve taking inbound calls from patients overseas, assessing patients needs and organise patient transferral to alternative hospitals. You will also be dealing with hospitals and healthcare professional within the UK, USA, Germany, France, Italy and Spain. Working hours are Monday – Friday 8.30 – 4.45 You MUST have a medical qualification or have experience working within a medical or medical insurance Read more […]
Deputy Call Centre Manager
Our client, a leading Absence Management Company based in Central London, are looking to recruit an experienced Contact Centre candidate to assist in the day to day running of their 30+ FTE inbound Service Centre. In order to be considered for the vacancy, you must have experience of leading an inbound team of 10+ Call Agents in a previous position.A breakdown of the role is as follows:Role PurposeTo support the Head of the Call Centre in the day-to-day running of the Call CentreTo be a reliable point of contact for advice and guidance for all Call AgentsAccurately record all staff absencesTo Read more […]
Customer service agents
Talk to a consultant Talk to Jenny Oliva, the specialist consultant managing this position, located in Portsmouth Contact consultant ttelephone:02392877653 ffax:02392 755894 12 Edinburgh Road,, Portsmouth, Hampshire, United Kingdom, PO1 1BE
Fundraising Contact Centre Team Manager
Our client, a large fundraising company based in London, are looking to recruit an experienced Contact Centre Manager/Senior Team Leader to help improve their business.A description of the role is as follows:”To manage fundraising teams using the telephone for our charity clients”Duties and ResponsibilitiesProvide outstanding leadership to a 60-70 seat Fundraising call centre and ensure excellent results for charity clients Maximise volume of work done by management of fundraising staff and meeting productivity targets Maximise KPI’s including contacts per hour, gift value and conversion Read more […]
Customer Services Team Leader
Our client, a leading Housing Association based in West London, are looking to recruit an experienced Customer Services Team Leader to improve the quality of service afforded to clients.Leading a team of 8 inbound Advisors, you will be responsible for coaching and developing, monitoring KPI reports holding regular reviews, appraisals and all disciplinary procedures. You will not only be responsible for, and targeted on, maintaining the exceptional level of service given to clients, but also pushed to focus on improving overall quality and driving improvements.Due to the fast-paced nature Read more […]