Sales Agent
Neilson Financial Services Ltd provide the UK market with a suite of innovative consumer focused life insurance products. Due to their success they are expanding and are therefore currently looking to recruit a number of Customer Sales Agents to join their centre of excellence in Slough. This represents an opportunity to work in a fast paced, dynamic and lively environment, to join an organisation that is growing and one that is actively looking to support people in their careers.The Vision of Neilson Financial Services Ltd is to be the best provider of “direct to customer” financial products Read more […]
Complaint Handlers
My client are a well known, global banking organisation. They are keen to add to their well established team in Edinburgh with an experienced Complaints Handler. My client pay particular attention to ensuring that their customers are treated well and that they are always satisfied with the service received. To push towards 100% satisfaction, my client are setting up a team of complaints handlers who can deal with varied issues ranging from simple service issues at branch level right through to problems with products offered. You will be dealing with customers over the phone and providing solutions Read more […]
Collections Agent
Collections Agent – Bracknell – Permanent – £20,000 + 25 days holiday + Healthcare My client is looking to recruit a Collections Agent on a permanent basis to be based in their Bracknell office. The ideal candidate should have:- – 1+ years recent telephone collections experience- High volume collections experience- A good telephone manner- Collections experience within a Financial Services / Lending company If you have the right skills and experience please contact Antonio Piana on 01682 630 630.
Billing Administration Assistant
Billing Administration AssistantAntrimOur client is a leading energy supplier to the Northern Ireland market. Due to growth within the team they are now seeking to appoint a Billing Administration Assistant.Reporting to the Customer Billing Manager, the Billing Assistant will provide first class customer care to post take on gas and electricity customers delivering brand values at the highest level. The post holder will play a key role in billing activities, and will provide administrative support as required within the Billing Department. Key Priorities Demonstrating first class customer Read more […]
Customer Service Advisor (SAP Essential)
A global multi-billion dollar company based in Cwmbran are looking to appoint a Customer Service Advisor to start ASAP in a permanent job.The RoleThe successful candidate will be working as part of a team in a busy customer service department. The Customer Service Department covers a wide range of core duties, dealing with order processing, invoicing, shipping, minor technical queries and front of house communication. Please note previous experience of SAP is essential for this role.The position we are recruiting for is “Front of House Communication” which can be highly demanding and Read more […]
Performance Manager
A well known and well regarded legal firm based in Manchester City Centre is seeking for an experienced telephone negotiator to join their busy team. Offering a highly competitive benefits package and salary as well as the opportunity to work for a prestigious firm in an excellent location, offering learning and development opportunities and excellent opportunities for career progressionThis role exists to maximise the performance levels of our field contact department by targeting negative field visit returns, proactively contacting customers to improve overall performance. Providing a professional Read more […]
Retention Manager
Our Client, a leading media company, currently requires experienced Retention Consultants to join their team. The main focus of the retention consultant’s job will be to reduce customer churn. You will be located in vibrant offices in Hook, however UK travel will be required.Due to ongoing rapid development, our client currently has two vacancies:Reactive Churn Consultant: The aim will be to look at commercial efficiencies and drive them forward across two key churn areas. Key areas of focus will be looking at the tool kits in place, agent commission schemes, retention offers and Read more […]
Collections Associate
Talk to a consultant Talk to Hazel Wynn, the specialist consultant managing this position, located in Glasgow Contact consultant ttelephone:01413339901 ffax:020 7068 5404 120 West Regent Street,, Glasgow, Strathclyde, United Kingdom, G2 2QD
Frontline Telephony Agent
Job purpose;In this newly created role post holders will be required to provide front end customer service to the clients customers with the objective of resolving complaints and expressions of dissatisfaction as soon as possible. Based on the phone, post holders will play an important role in providing great customer experience to all customers.Key Accountabilities;Take ownership of level 1 complaints, as defined in the clients group minimum standards.Adopt a value based approach when dealing with customers.Strengthen customer loyalty and retention by ensuring the business learns from complaints Read more […]
Spanish Speaking Customer Care Manager
A global company with plush, modern offices based in the West End area of London are urgently looking to recruit a Customer Care Manager on a contract basis for 2-3 months. You will be liaising between the Mexico and London offices so must be fluent in both English and Spanish.Develop a customer service policy to support co-marketing activities between Mexico and the UKManage and resolve specific critical customer complaints/feedbackIdentify and work to resolve complex or long-standing problems Issue refunds or compensation to customers in the event of any serious problems with the productDevelop Read more […]